Some people will try and tell you that Macs never encounter any problems. This is far from true, as with any complex piece of equipment you can be assured that at one time or another you will encounter a problem with your Mac.
If you are fortunate enough to live near an Apple Retail Store you can lug your Mac to the store and have a Genius give it the once over. This free, personal tech support is almost unheard of in this day and age of building call centers in India, and creating complex phone menu systems that try to confuse you out of talking to a real person.
Apparently the idea is a hit:
There are long lines at the bar, and patrons are not waiting for Long Island iced teas. They’re waiting for coveted time with an Apple Genius.
I have toyed with the idea of trying to become an Apple Genius, but having never worked retail, I think I want to stay away from it. I will just have to settle for being a plain old genius.
5 responses to “But Macs never have problems, right?”
My iBook had a hiccup yesterday, unfortunately. I had to do an Archive & Install. You can read the circumstances at my site: webcookie.typepad.com
That sucks, Kristen. But at least archive and install retains all your settings and applications.
I was in an Apple Store (DE) for the first time on Black Friday. Idiotic move because it was so packed, but my wife went two weeks ago and said I’d love it. I couldn’t wait anymore and she was right. They had over 15 people working there (all in red t-shirts) including four behind the Genius Bar. I’ll definitely be going back with my iBook for a check-up.
You’re right. Retail can be a pain in the ass. I worked in sporting goods for seven years.
Scott, why not be the Center City Mac Genius and make a little coin on the side? No time clock, crazy bosses or long hours…
are you trying to get a free mac or something??? what’s with the new advertising agenda 😉
Center City Mac Genius you say, Uncle Horns. That might be a very good idea, I could make a little extra cash and help out my fellow Mac users!
Paul, if you know of a way that I can get a free Mac, I would be more than happy to do it.